Terms of Service

1. Agreement and commercial documents

These Terms govern access to Penomic's website, platform and services. If your organization enters into an order form, statement of work, partner agreement or other written agreement with Penomic, that agreement forms part of the contract and controls if it conflicts with these Terms.

By using the services on behalf of an organization, you confirm that you are authorized to bind that organization. If you do not agree to these Terms, do not access the services.

2. What Penomic provides

Penomic provides a configurable agentic AI platform for firm-grounded answers, research, models, workflows, decision materials and agents. Penomic specialists capture the firm-specific definitions, relationships, calculations, policy, evidence, precedent and authority required to configure and operate that platform. Depending on the agreed scope, services may include:

• Expert-led platform configuration and review of institutional knowledge sources
• Knowledge Architect configuration, validation and governance
• Licensed platform capabilities for answers, models, memos, decks, workflows and agents
• Integration through approved APIs, MCP, A2A and other execution surfaces
• Managed knowledge operations, enablement and partner or white-label delivery

The exact deliverables, acceptance criteria, dependencies and service levels are those stated in the applicable commercial agreement.

3. Accounts and authorized users

Access may be provisioned to authorized users designated by a customer or partner. You must provide accurate information, protect credentials, use only the access assigned to you and promptly notify Penomic of suspected unauthorized use.

Your organization is responsible for its authorized users and for configuring permissions, approval paths and connected systems within its control.

4. Commercial model and payment

Penomic engagements generally progress through a 4–8 week configuration and deployment, followed by a recurring platform license and, where agreed, managed knowledge operations. The platform is not offered under public self-serve tiers, seat bundles or credit allowances.

• Fees and invoicing: Fees, currencies, payment dates, expenses and taxes are stated in the applicable order form or statement of work.
• Changes: Material changes to scope, assumptions or dependencies may require a written change order.
• Renewal and termination: Contract term, renewal, cancellation rights and any refunds are governed by the applicable commercial agreement.
• Partners: Referral, co-delivery, embedded and white-label rights exist only under an executed partner agreement.

5. Customer materials, configured knowledge and platform rights

The customer retains ownership of the documents, data, financial definitions, calculation and policy rules, models, examples and other materials it provides. The applicable agreement defines rights in customer-specific configured knowledge and deliverables. Penomic retains ownership of the Penomic platform, Knowledge Architect, knowledge runtime and related technology.

The customer grants Penomic a limited right to host, process, transform and transmit customer materials solely to provide, secure and support the agreed services. The customer is responsible for having the rights and permissions necessary to provide those materials.

Penomic retains ownership of its platform, software, knowledge architecture, methods, reusable patterns, connectors, prompts, orchestration, templates, know-how and improvements that do not disclose the customer's confidential information.

6. Confidentiality and data use

Each party must protect the other party's confidential information using reasonable care and use it only to perform or receive the services. More specific confidentiality, security, data-processing and retention obligations may be set out in the applicable agreement.

Penomic does not use customer conversations, uploaded documents, firm-specific ontology content or generated outputs to train general-purpose AI models. See the Privacy Policy and Security page for further information.

7. Acceptable use

You may not use the services to:

• Violate law, regulation, contractual obligations or the rights of another person
• Upload material you are not authorized to process
• Gain unauthorized access to systems, accounts, data or infrastructure
• Disrupt the services, bypass security controls or introduce malicious code
• Reverse engineer or extract non-public source code, prompts, model weights or security mechanisms except where law expressly permits
• Resell, sublicense or represent the services as your own without an executed agreement authorizing that use
• Use outputs without the human review, professional judgment and approvals appropriate to the decision

8. AI-assisted outputs

AI-assisted outputs can contain mistakes, omit context or reflect limitations in source material. Customers remain responsible for review, validation, approvals and use of outputs, particularly for regulated, client-facing or decision-grade work.

The services do not themselves provide legal, investment, accounting, tax, medical or other regulated professional advice. The use of Penomic does not replace the customer's professional duties or control framework.

9. Security and third-party services

Penomic maintains reasonable administrative, technical and organizational safeguards. Deployments may use third-party infrastructure, identity, model and integration providers approved for the engagement. The applicable provider set, data location and contractual controls may be documented during security review or in the commercial agreement.

Customers are responsible for their own endpoints, identity configuration, connected systems and instructions supplied to the services.

10. Suspension and termination

Penomic may suspend access when reasonably necessary to address a security risk, unlawful use, material breach or risk to the services or other customers. Where practicable, Penomic will give notice and work with the customer to restore access.

Termination rights, transition assistance and deletion or return of customer materials are governed by the applicable agreement and Privacy Policy.

11. Disclaimers and limitation of liability

Except as expressly stated in an applicable agreement, the services are provided "as is" and "as available." To the maximum extent permitted by law, Penomic disclaims implied warranties and is not liable for indirect, incidental, special, consequential or punitive damages, or for loss of profits, data or business opportunity.

Unless an applicable agreement states otherwise, Penomic's total aggregate liability arising from the services will not exceed the greater of the amount paid to Penomic in the twelve months preceding the claim or one hundred US dollars ($100). Nothing in these Terms excludes liability that cannot legally be excluded.

12. Changes and governing law

Penomic may update these Terms. Material changes will be communicated by posting the updated Terms and, where appropriate, by email or in-product notice. Changes do not retroactively override an executed agreement.

These Terms are governed by the laws of the State of Delaware, United States, without regard to conflict-of-law principles.